Last updated: June 2026 | Governing language: English
This Privacy Policy explains how regal33 collects, uses, stores, and protects personal data belonging to Users of the regal33 platform. By creating a regal33 account or using any regal33 services, you acknowledge that you have read this Policy and consent to the data practices described herein.
regal33 collects registration details, KYC documents, transaction records, device information, and gameplay activity — only what is necessary to operate the platform and comply with legal obligations.
All data is protected with 256-bit SSL encryption in transit and industry-standard at-rest encryption. Access to User data is restricted to authorised personnel only, on a strict need-to-know basis.
You have the right to access, correct, and request deletion of your personal data held by regal33, subject to applicable legal retention obligations. Contact [email protected] for any data rights requests.
regal33 is an online gaming and sports betting platform serving Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and the wider Malaysian market. The platform offers Sportsbook, live casino, slots, lottery, and promotional products, all denominated in Malaysian Ringgit (MYR). regal33 is committed to protecting the privacy and personal data of every User who registers or interacts with the platform.
This Privacy Policy should be read in conjunction with the regal33 Terms & Conditions, which are available at regal33.asia/terms-conditions and which are incorporated by reference into this Policy.
regal33 collects personal data in the following categories:
2.1 Registration Data. When you create a regal33 account, we collect your full name, date of birth, residential address, email address, and mobile phone number. This information is required to open an account and is used for identity verification and account management purposes.
2.2 KYC / Identity Verification Data. To comply with legal and regulatory obligations, regal33 may request and retain copies of government-issued identification documents (such as a Malaysian MyKad or passport) and proof of residential address. This data is processed solely for the purposes of identity verification, age verification, and fraud prevention.
2.3 Financial Data. regal33 collects records of all deposits, withdrawals, and transactions conducted through the platform, including the payment method used (e.g., Touch 'n Go eWallet, DuitNow, Boost, Maybank2u, CIMB Clicks, FPX). regal33 does not store full payment card numbers. Financial data is retained for the purposes of transaction dispute resolution and regulatory compliance.
2.4 Usage Data. regal33 automatically collects certain technical and usage data when you access the platform, including your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, bets placed, games played, and clickstream data. This data is collected through server logs and analytics tools.
2.5 Communications Data. If you contact regal33 support via live chat or email, we retain records of those communications including the content of messages and any attachments provided.
2.6 Voluntary Data. Any additional information you choose to provide — such as responses to surveys, feedback forms, or promotional participation — may be collected and retained in connection with the specific activity for which it was provided.
regal33 uses collected personal data for the following purposes:
regal33 processes your personal data on the following legal bases:
5.1 regal33 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain session authentication, and collect analytics data about platform usage.
5.2 Essential Cookies. Certain cookies are strictly necessary to operate the regal33 platform — for example, session cookies that keep you logged in during an active betting session. These cookies cannot be disabled without affecting core platform functionality.
5.3 Analytics Cookies. regal33 uses analytics tools that employ cookies to collect aggregated, anonymised data about how Users interact with the platform. This data is used solely to improve platform performance and user experience and is not used to identify individual Users in a personally identifiable manner.
5.4 You can control non-essential cookies through your browser settings. Note that disabling cookies may affect certain platform features, including the ability to remain logged in between sessions.
regal33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. regal33 may share your data in the following limited circumstances:
regal33 requires all third parties who process personal data on its behalf to maintain appropriate security standards and to use the data only for the purposes for which it was shared.
7.1 regal33 may transfer personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, regal33 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with applicable data protection standards.
7.2 By using the regal33 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Malaysia, subject to the safeguards described in this section.
8.1 regal33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting obligations.
8.2 Account data and transaction records are typically retained for a minimum period required by applicable financial services and anti-money laundering regulations following account closure. After this mandatory retention period, data that is no longer required will be securely deleted or anonymised.
8.3 KYC documents are retained for the period required by applicable law from the date of the relevant transaction or account closure, whichever is later.
8.4 If you request erasure of your personal data and there is no legal obligation requiring regal33 to retain it, regal33 will action that request within a reasonable timeframe and in accordance with applicable law.
Subject to applicable law, you have the following rights in relation to your personal data held by regal33:
To exercise any of these rights, please contact regal33 by email at [email protected] or via the live chat function, which is available daily from 8 AM to 2 AM MYT. regal33 will respond to verified data rights requests within a reasonable period as required by applicable law.
The regal33 platform is strictly for adults aged 21 and above. regal33 does not knowingly collect personal data from minors. If regal33 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account closed immediately. If you believe that a minor has provided personal data to regal33, please contact [email protected] immediately.
11.1 regal33 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls, regular security audits, and two-factor authentication options for User accounts.
11.2 While regal33 takes all reasonable precautions to secure personal data, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. regal33 cannot warrant absolute security against all threats. In the event of a material data breach affecting User data, regal33 will notify affected Users and relevant authorities as required by applicable law.
11.3 Users are responsible for maintaining the security of their own regal33 login credentials. regal33 recommends the use of strong, unique passwords and the activation of two-factor authentication. regal33 will never ask you to share your password through any communication channel.
The regal33 platform may reference third-party services — for example, payment providers such as Touch 'n Go eWallet or Boost — whose own privacy policies govern the collection and use of data within their respective platforms. regal33 is not responsible for the privacy practices of third-party services. Users should review the applicable privacy policies of any third-party services they interact with in connection with regal33 transactions.
13.1 regal33 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated "Last updated" date.
13.2 Where changes are material, regal33 will endeavour to notify registered Users by email or via an in-platform notice. Your continued use of the regal33 platform after the publication of an amended Privacy Policy constitutes your acceptance of that amended Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or regal33's data practices, please contact the regal33 data team through the following channels:
Your data is handled with the same care we bring to every part of the regal33 experience. Sign in to manage your account settings, update your personal information, or adjust your data preferences.
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